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Arranging someone's account after they've passed away

Wat-er Legend

One of the most difficult things is losing a love one and getting their affairs in order. It can be very stressful and emotionally draining. We want to make sure we don’t cause you any extra worry.


To help make things easier for you and your family, we’re here to help you close their water account or transfer it to a different name, depending on your specific needs. Please don't share these personal details on our community.  This is just for your reference, once you're ready to contact us.  



  • Your full name
  • Whether you’re the Executor of the estate, and if not, contact details for the person who is
  • The name of the account holder
  • Full address of the account holder
  • The date of passing for the account holder
  • The address of the Executor if it’s different from the account address

From there, we’ll go over all the details of the account, including any rebates or outstanding balances, and help you transfer it to a different name or close the account as quickly as we can. 


We’re here to support you and your family during this difficult time. Please give us a call on 0800 980 8800. Alternatively, reach out to us on our Facebook or Twitter