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Thank you for your post and you're right, we have a scheme called WaterSure that can help assist our customers! This includes customers that have a medical condition that requires additional water and helps by setting a maximum charge for metered water bills. For others who might be interested or to learn more about the scheme please visit our WaterSure Scheme page.
We also appreciate that some customers might need extra help during any interruption to their water supply, due to a medical dependency or lack of mobility. It’s worth being proactive and registering for our Priority Services in advance of needing the help. Additional services on offer support individuals with vision or hearing impairments, through alternate billing and contact channels.
I'm happy WaterSure is helping you out!
Thanks for you suggestion, that's a really good idea! I will let the team know. We do raise awareness about it throughout the year.
It's also a part of our Winter Campaign. As I mentioned we will be doing more pieces around it on community.