I moved into a brand new build flat 11 months ago, and tried to register with Thames Water at the very beginning. There was rumours of a confusion about the supplier, either affinity water or TW. I've not had a bill in the 11 months I've been here, even though a really nice guy came and checked and marked the meter outside the flat. He told me to call up when I get the first letter to register for a disability discount, but I only received a welcome letter the other day. How can I find out whether my bill will come as one lump sum or spread out. If at all?
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If you have any issues, please come back and I'll be happy to look into it.