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I moved into a brand new build flat 11 months ago, and tried to register with Thames Water at the very beginning. There was rumours of a confusion about the supplier, either affinity water or TW. I've not had a bill in the 11 months I've been here, even though a really nice guy came and checked and marked the meter outside the flat. He told me to call up when I get the first letter to register for a disability discount, but I only received a welcome letter the other day.
How can I find out whether my bill will come as one lump sum or spread out. If at all?
BinIt Lord

Hi @deepan88


Thanks for your question! Please get in touch with our Priority Services team and they will be able to help you. You can reach them at  0800 009 3652 (from 9am to 5pm, they are closed the lines are closed on weekends and Bank Holidays) or you can email them


If you have any issues, please come back and I'll be happy to look into it. Smiley Happy

BinIt Lord

Hey @deepan88


Just checking in to see if you were able to get through to our Priority Service team? Hope you had a great weekend! Smiley Happy