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Hi @deepan88,
Thanks for your question! Please get in touch with our Priority Services team and they will be able to help you. You can reach them at 0800 009 3652 (from 9am to 5pm, they are closed the lines are closed on weekends and Bank Holidays) or you can email them ecs@thameswater.co.uk
If you have any issues, please come back and I'll be happy to look into it.
Hey @deepan88
Just checking in to see if you were able to get through to our Priority Service team? Hope you had a great weekend!