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Re: Registering as a new Customer

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On the topic of regsitering as a new customer, I have recently done the same through your website to save a phonecall late one night. However, during the automated questioning process, I was never asked if the property has ever previously been assessed for being unmeterable (which I know from the previous owner it was), nor was I asked if I was a single occupant (which I am), therefore I will have been set up on a higher rate. Could this be looked into? As yet, I havn't received any confirmation email or post, so I have no customer reference number.




BinIt Lord

Hi Oliver, 


Thank you for signing up to our community! For this type of question our social agents will be able to help clarify this. Drop them a tweet @ThamesWater or you can give them a call  0800 316 9800.