Registering as a new Customer

[omccabe]

On the topic of regsitering as a new customer, I have recently done the same through your website to save a phonecall late one night. However, during the automated questioning process, I was never asked if the property has ever previously been assessed for being unmeterable (which I know from the previous owner it was), nor was I asked if I was a single occupant (which I am), therefore I will have been set up on a higher rate. Could this be looked into? As yet, I havn't received any confirmation email or post, so I have no customer reference number.

Thanks,

Oliver  

[Peta · Accepted solution]

Hi Oliver, 

Thank you for signing up to our community! For this type of question our social agents will be able to help clarify this. Drop them a tweet @ThamesWater or you can give them a call  0800 316 9800.