Same - I've had no text updates despite giving my no. to be added to receive these. I'm not a local business but would still like to be informed. I do feel for our local businesses though, and the impact of 2 days loss of trading I imagine is huge.
Hi @MrsLaw, I'm sorry you have been impacted over the last day or two. I totally understand how frustrating this is and our latest update from the site is that they are working as quickly as possible to restore supply via an infusion, which means we try and re-route water from another part of the network for those who have lost it so hopefully people in the area begin to get water through their taps back soon. I'm chasing an update for you which I'll post as an update. Really sorry for the disruption. Our compensation information is available on our website here: https://www.thameswater.co.uk/help-and-advice/customer-commitment/our-commitment-to-you.
@EllaA Thanks for the feedback and I'll pass this back to the team. We have committed to getting more of our customers, who may require additional support on the register but i apprecaite that may not help them right now. If you are in touch with anyone that requires help that would be eligible, they can call our helpline on 0800 316 9800. Once again, really sorry that you are impacted.
Hi @Cameron1970, the repair works are taking longer than usual as our damaged water pipe is next to two high voltage cables and a gas main which adds a level of complexity to the overall repair. As soon as I get more information from the site, I'll update this page. Apprecaite how frustrating this is and I'm really sorry for the disruption.