Hi Benk, thanks for getting in touch and for using our new community. We're really sorry you're having trouble here and would love to help. In order to do so, we would require more details and our other contact channels offer a far safer place to do this: http://bit.ly/2rST2RF - these include our other social media channels that have customer service support 24/7. If you get any issues speaking to anyone, drop us another message and we'll see what we can do. Thanks.
I apologise you weren't satisfied with the response and for the delay, please check your private message. It's right next to your profile avatar. If you provide your contact details, I will escalate this for you and get this sorted.