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My Thames
Where's my billing number? What's a smart meter? How do I report a leak? For all your burning questions, you've come to the right forum! This is where we help each other with all sorts of questions regarding Thames Water, our products and services.

Forum topics

Disabilities

Did you know that people with some disabilities are entitled to a discount on their water bills?People with (not limited to) Crohn's Disease, are entitled to a discount off the metered water rate. View more...

Posted by: Member • last updated

Labels:

  • disability
  • Disabled
  • discount
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New Building

I moved into a brand new build flat 11 months ago, and tried to register with Thames Water at the very beginning. There was rumours of a confusion about the supplier, either affinity water or TW. View more...

Posted by: Member • last updated
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Why is a TW pipe on my land?!

I'm looking to build a dwelling but can't as we've just discovered one of your sewage pipes in under the land.I've been told I have to pay to get this pipe moved/re-routed as we can't build on top of View more...

Posted by: Thames Trooper • last updated
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Re: Registering as a new Customer

On the topic of regsitering as a new customer, I have recently done the same through your website to save a phonecall late one night. However, during the automated questioning process, I was never View more...

Posted by: Member • last updated
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Registering as a new Customer

Hello Thames Water I realised my flat isnt registered with you (bought about 3 years ago),so you have no record of me, even though i have been getting water I am sellling my flat t release equity to View more...

Posted by: Thames Trooper • last updated
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Where can I find a plumber?

Whether it's an annoying dripping sound or a burst pipe, or you need a new plumbing system installed - we got you covered. We recommend you choose an approved plumber to ensure they are fit to work View more...

Posted by: Community Manager • last updated

Labels:

  • Find A Plumber
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How do I report a leak in my area?

It's important to report it to us as soon as possible. Please let us know whether it's inside your property or outside, so we can help you more quickly. This page has a live work map too, where you View more...

Posted by: Community Manager • last updated

Labels:

  • Report a leak
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I would like a smart meter, how can I get one?

That's a great question, please head on over to our water meter page. You can find out more about how to request one, the fitting process and getting your View more...

Posted by: Community Manager • last updated

Labels:

  • Smart Water Meter
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