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My Thames
Where's my billing number? What's a smart meter? How do I report a leak? For all your burning questions, you've come to the right forum! This is where we help each other with all sorts of questions regarding Thames Water, our products and services.

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paying my bill online

I have been trying to pay my bill online for the last two months but my visa debit card keep been decline there nothing wrong with my debit cards because I have used them to pay other bills online, View more...

Posted by: Thames Trooper • last updated
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Moving - Need to close account

I recently moved back to the US from London, and could not close my account before leaving because I could not get through to a person on the phone. Your website has an error message when I try to View more...

Posted by: Thames Trooper • last updated
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Registering as a new Customer

Hello Thames Water I realised my flat isnt registered with you (bought about 3 years ago),so you have no record of me, even though i have been getting water I am sellling my flat t release equity to View more...

Posted by: Thames Trooper • last updated
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Moving house: how can I pay water for 10 days?

Hello, I am moving house in 11th Dec and currently the water bill is paid for by a direct debt by our flatmate. However our flatmate is moving out on the 01 Dec so there is a period of 10 days were View more...

Posted by: Member • last updated
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water meter

I’m in my second month of tenancy agreement (with a six month contract that I want to be renewed), therefore I need permit from my landlord to apply for a water meter. At first I was told that there View more...

Posted by: Thames Trooper • last updated
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Update on the burst affecting BR1 / BR2

Update 1 - We’re on the case Wednesday 17 July / Thursday 18 July We’ve discovered a burst water pipe in Bromley Common. We’ve stopped majority of the leak; however, we’re still working hard as some View more...

Posted by: Community Manager • last updated

Labels:

  • BR1
  • BR2
  • Update
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