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My Thames
Where's my billing number? What's a smart meter? How do I report a leak? For all your burning questions, you've come to the right forum! This is where we help each other with all sorts of questions regarding Thames Water, our products and services.

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Update on the burst affecting TW / KT / W

Update 1 - We’re on the case Wednesday 12th June - 08:30am A large pipe has just burst at our Hampton Water Treatment Works, which means we aren’t able to pump water into our pipe network across West View more...

Posted by: Community Manager • last updated
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sewer vents

Hi, Some advice please. In my front garden next to a wall between two properties there is a small metal vent which I am guessing is an airvent. The properties date from c1930 . Are these still used View more...

Posted by: Member • last updated
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Water meters

I would like to get an answer I live in Chingford and have been installed with a water meter why have I and my neighbour next door is adamant she hasn’t got to have one ? I didn’t ask for one and I View more...

Posted by: Thames Trooper • last updated
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Static Idling

With the Ultra Low Emission Zone in London about to commence with the intention of reducing the 30000 estimated premature deaths caused by toxic air, I'm wondering what policies, if any that Thames View more...

Posted by: Member • last updated
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Disabilities

Did you know that people with some disabilities are entitled to a discount on their water bills?People with (not limited to) Crohn's Disease, are entitled to a discount off the metered water rate. View more...

Posted by: Member • last updated

Labels:

  • disability
  • Disabled
  • discount
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New Building

I moved into a brand new build flat 11 months ago, and tried to register with Thames Water at the very beginning. There was rumours of a confusion about the supplier, either affinity water or TW. View more...

Posted by: Member • last updated
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Why is a TW pipe on my land?!

I'm looking to build a dwelling but can't as we've just discovered one of your sewage pipes in under the land.I've been told I have to pay to get this pipe moved/re-routed as we can't build on top of View more...

Posted by: Thames Trooper • last updated
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