My Thames

Where's my billing number? What's a smart meter? How do I report a leak? For all your burning questions, you've come to the right forum! This is where we help each other with all sorts of questions regarding Thames Water, our products and services.

Forum topics

Where can I find a plumber?

Whether it's an annoying dripping sound or a burst pipe, or you need a new plumbing system installed - we got you covered. We recommend you choose an approved plumber to ensure they are fit to work View more...

Posted by: Peta • Wat-er Legend • last updated 11-14-2018

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Find A Plumber

How do I report a leak in my area?

It's important to report it to us as soon as possible. Please let us know whether it's inside your property or outside, so we can help you more quickly. This page has a live work map too, where you View more...

Posted by: Peta • Wat-er Legend • last updated 11-14-2018

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Report a leak

I would like a smart meter, how can I get one?

That's a great question, please head on over to our water meter page. You can find out more about how to request one, the fitting process and getting your View more...

Posted by: Peta • Wat-er Legend • last updated 11-14-2018

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Smart Water Meter

I’m moving out in a few months but have a bill for the full year. Can I get a reduced bill?

Unfortunately, we can’t produce a reduced bill for you until you’ve moved. The best thing to do is to set up a Direct Debit or monthly payment plan and then when you’re within 28 days of moving out, View more...

Posted by: Peta • Wat-er Legend • last updated 11-14-2018

Labels:

Billing