Where's my billing number? What's a smart meter? How do I report a leak? For all your burning questions, you've come to the right forum! This is where we help each other with all sorts of questions regarding Thames Water, our products and services.
Did you know that people with some disabilities are entitled to a
discount on their water bills?People with (not limited to) Crohn's
Disease, are entitled to a discount off the metered water rate. View more...
I moved into a brand new build flat 11 months ago, and tried to register
with Thames Water at the very beginning. There was rumours of a
confusion about the supplier, either affinity water or TW. View more...
I'm looking to build a dwelling but can't as we've just discovered one
of your sewage pipes in under the land.I've been told I have to pay to
get this pipe moved/re-routed as we can't build on top of View more...
On the topic of regsitering as a new customer, I have recently done the
same through your website to save a phonecall late one night. However,
during the automated questioning process, I was never View more...
Whether it's an annoying dripping sound or a burst pipe, or you need a
new plumbing system installed - we got you covered. We recommend you
choose an approved plumber to ensure they are fit to work View more...
It's important to report it to us as soon as possible. Please let us
know whether it's inside your property or outside, so we can help you
more quickly. This page has a live work map too, where you View more...
That's a great question, please head on over to our water meter page.
You can find out more about how to request one, the fitting process and
getting your View more...
Unfortunately, we can’t produce a reduced bill for you until you’ve
moved. The best thing to do is to set up a Direct Debit or monthly
payment plan and then when you’re within 28 days of moving out, View more...