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paying my bill online

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Thames Trooper
I have been trying to pay my bill online for the last two months but my visa debit card keep been decline there nothing wrong with my debit cards because I have used them to pay other bills online, can anyone tell me why this is happening
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Community Manager
Community Manager

Hi @Delvinlennox, good question - are you able to drop us a message on Twitter or Facebook? Our team of agents who are 24/7 can try a few things to see if we can sort this for you.