Good luck with that. We cannot turn off our outside stop valve as it’s seized and Thames Water refuse to come out and fix it - they say they do not offer this service during the current COVID-19 climate. Meanwhile our inside to stop **bleep** is leaking buckets and they say we have to incur the cost of alternative methods to temporarily stop the water to it so it can be fixed
I found this out yesterday when talking to TW as we need to replace our internal stop **bleep**, but the External Stop **bleep** is broken and cannot be used to turn off the water. I can't be the only one amazed by this new policy of not fixing these stop cocks!