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The account name was wrong and I can’t fill in the account postcode

Thames Trooper
I recently received my next year water bill. But I found out the name was wrong - Mr Sut Lin, actually my name is Mr Shu-Ting Lin. And second things want I log in my account, I couldn’t fill in my account post code. So I can’t log in. So can someone help my to solve this issue. My account number is 900024817637. My contact number 07472096578. I wanna to pay this bill ASAP. I really want hear your ASAP. Thanks a lot!
Community Manager
Community Manager

Hi @Shutinglin - are you on twitter or Facebook? Our 24/7 social media agents will be able to check this for you if you can head over there? Thanks for getting in touch Smiley Happy


I have the same problem.  They have my last name incorrect.


Did you figure out how to fix this?