Hi @Shutinglin - are you on twitter or Facebook? Our 24/7 social media agents will be able to check this for you if you can head over there? Thanks for getting in touch
I have the same problem. They have my last name incorrect.
Did you figure out how to fix this?
To change the routerlogin net admin password admin, head over to routerlogin.net web address. Doing so will strengthen the security of your router.