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Thames Water Social Community Terms of Use
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS COMMUNITY
What's in these terms?
These terms tell you the rules for using our Community which is: www.community.thameswater.co.uk (?our Community?).
Who we are and how to contact us
community.thameswater.co.uk is a social community operated by Thames Water Utilities Limited (We). We are registered in England and Wales under company number 2366661 and have our registered office at Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB. Our VAT number is GB 537-4569-15. We are regulated by Ofwat.
To contact us, please use our contact us page which can be found at: https://corporate.thameswater.co.uk/Contact-Us or telephone our customer service line on 0800 980 8800. If you have a query which is specific to our Community then please e-mail us on: digitalcommunications@thameswater.co.uk.
By using our Community you accept these terms
By using our Community, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Community. We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our Community:
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our Community, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our Community
We may update and change our Community from time to time to reflect changes to our services, our user?s needs and our business priorities.
We may suspend or withdraw our Community
Our Community is made available free of charge.
We do not guarantee that our Community, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Community for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our Community through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Our Community is only for users in the UK
Our Community is directed to people residing in the United Kingdom. We do not represent that content available on or through our Community is appropriate for use or available in other locations.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at: digitalcommunications@thameswater.co.uk.
How you may use material on our Community
We are the owner or the licensee of all intellectual property rights in our Community, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Community for your personal use and you may draw the attention of others within your organisation to content posted on our Community.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Community must always be acknowledged.
You must not use any part of the content on our Community for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our Community in breach of these terms of use, your right to use our Community will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Do not rely on information on this Community
The content on our Community is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Community.
Although we make reasonable efforts to update the information on our Community, we make no representations, warranties or guarantees, whether express or implied, that the content on our Community is accurate, complete or up to date.
We are not responsible for websites we link to
Where our Community contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those websites or resources.
User-generated content is not approved by us
Our Community may include information and materials uploaded by other users of the site, including to public boards. This information and these materials have not been verified or approved by us. The views expressed by other users on our Community do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us on digitalcommunications@thameswater.co.uk.
Our responsibility for loss or damage suffered by you
If you are a business user:
If you are a consumer user:
How we may use your personal information
We will only use your personal information as set out in our Privacy Policy https://www.thameswater.co.uk/Legal/Privacy.
Uploading content to our Community
Whenever you make use of a feature that allows you to upload content to our Community, or to make contact with other users of our Community, you must comply with the content standards set out in our Acceptable Use Policy https://community.thameswater.co.uk/t5/Welcome-to-the-community/The-Thames-Water-Community-user-guidelines/m-p/12#M3
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our Community will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload below.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Community constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our Community if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy https://community.thameswater.co.uk/t5/Welcome-to-the-community/The-Thames-Water-Community-user-guidelines/m-p/12#M3
You are solely responsible for securing and backing up your content.
Rights you are giving us to use material you upload
When you upload or post content to our site, you grant us the following rights to use that content:
We are not responsible for viruses and you must not introduce them
We will strive to ensure our Community is safe and secure but do not guarantee that our Community will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our Community. You should use your own virus protection software.
You must not misuse our Community by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Community, the server on which our Community is stored or any server, computer or database connected to our Community. You must not attack our Community via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Community will cease immediately.
Rules about linking to our site
You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Community in any website that is not owned by you.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy https://community.thameswater.co.uk/t5/Welcome-to-the-community/The-Thames-Water-Community-user-guidelines/m-p/12#M3
If you wish to link to or make any use of content on our Community other than that set out above, please contact digitalcommunications@thameswater.co.uk.
Which country?s laws apply to any disputes?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
