Hi Queby, sorry for the late response!
I'm afraid we will only replace one of our stopcocks if we find that it is no longer functioning. The piece of equipment you are referring to is a 'stop valve key', if you are in need of a new one you can purchase one at a hardware store, or if you contact us on Twitter or Facebook we can get one sent to you.
Hope this helps!
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We're working hard in your area
One of our large water mains on Queens Drive in London N4 has burst this morning. This has caused flooding to properties in the immediate area, and has also caused customers in N1, N4, N5, N7 and N19 to experience low water pressure or no water supply.
Our specialist engineers are on site in N4 and are making progress on stopping the flow and restoring supplies as quickly as possible. We’re working with the emergency services to make the flooded area safe, and we have teams on site ready to support those impacted by the flooding once we’ve done this.
Our specialist engineers are on site in N4, and we’re working hard to stop the flow and get water supply back to normal as quickly as possible.
Our specialist engineers are working on the complex task of shutting valves to stop the flow of water from our main, people in the area should now see the flow of flood water start to reduce.
We have over 100 people on site to help those affected and many customers are now back in supply, but may still be experiencing low pressure.
We expect to bring the remainder of customers back into supply later this afternoon.
It can take a little bit of time for the pressure in our pipes to build back up, so if your water has been off it may splutter to begin with. Just turn on your cold kitchen tap and it should flow freely after a couple of minutes. If it’s cloudy, this should also clear fairly quickly. If you’re still struggling with no water or low pressure, here’s what to do next.
The flooding has now significantly reduced.
We our focusing all of our efforts on helping those affected and resuming normal supply.
We know how frustrating it must have been to go without water today. We’ve opened a bottled water station so that you can collect supplies.
You can find it here: http://bit.ly/33isry3 outside Parkwood Primary School, Queens Drive (junction of Somerfield Road), London, N4 2HQ.
We really appreciate your patience while we continue working to fix the problem.
Most customers had their water supply back last night - with a few impacted by isolated issues such as air locks in the pipes. We have reopened the bottled water station outside Parkwood Primary School as a precaution: http://bit.ly/33isry3
We’ve set up a support vehicle in the area for our customers who have been impacted by flooding and have a team ready to help. It’s clearly visible from our bottled water station.
Our team continues to work to repair the broken pipe. In the meantime, we've operated valves and rerouted water to improve the pressure ahead of this evening's high demand.
We have also added another station at Emirates Stadium, Hornsey Road, (junction of Benwell Road), N7 7AJ:
We’re really sorry to all our customers who have been affected by this incident.
If you need an extra helping hand, find out how our Priority Services can help. We're always here to talk about your needs, whether they are medical, financial or something else.
You can also find updates on our website - www.thameswater.co.uk
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Back in September 2018, I wore a boiler suit made of 175 plastic bottles, to symbolise how many plastic bottles are used and wasted by a Londoner per year.
This was in aid of the initiative we are currently working on with Refill London, to provide free tap water for the people of London and reduce single use plastics.
When it was in the early stage of development, the idea was to get somebody in the suit and simply take a picture with one of our smartphones, which my boss was quick to volunteer me for!
After hearing the idea I swallowed my pride and agreed to star in the photo, it wasn’t until two weeks later I learnt that while I was annual leave, the idea developed somewhat…
As I was attending our weekly newsroom meeting, one of the guys from our brand team who was organising the photo was updating other areas of the business about what we were up to.
He went on to tell everybody, including myself, that we were now doing a professionally shot video across London! Not quite the “Simple photo” I was expecting but I was still keen.
Fast forward to a month later in September when I met the video production team in Southbank for filming day, I thought to myself “At least I’ll have a film crew with me” so it’s obvious that this is some sort of PR stunt and I’m not making an incredibly bold fashion statement.
But the very first shot we did was from a distance, I had to walk ALONE across Westminster Bridge!
Because they were filming I couldn’t look at or interact with any of the many people staring and laughing, which was a challenge in itself.
Also the bottles made a lot of racket so my discretion levels were at an all time low.
There were lots of tourists taking photos of each other on the bridge, I couldn’t politely stop and wait for them to finish, I had to walk straight in front of their cameras!
The rest of the day consisted of pretty much the same, walk around London getting different shots and trying to get people’s reactions, a couple of people stopped me for selfies, which was funny as they didn’t even ask what we were doing or why.
Although it turned into a very long day and I was beginning to get hot in the suit, I think it went really well and the video looks great!
Part two of my adventures as ‘Plastic Person’ was #NationalRefillDay
This day consisted of me wearing the suit again next to a refill water fountain we had at Kingscross to promote the upcoming rollout of refill fountains all over London.
This time I actually got to interact with the public which was brilliant! The suit obviously got a lot of attention and it was a perfect way for me to describe what we were doing and why it’s so crucial.
Lots of people took a real interest and even shared their own stories of their fight against single use plastics which was amazing to hear.
It felt great showing that, not just me, but we as a company go to extra miles like this just to get our messaging out there and influence change, people saw how passionate we were and I think it rubbed off!
All in all it was a great experience and I’m proud to have called myself ‘Plastic Person’.
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