Thanks for your question and welcome to the community! I'm circulating your question around, so please stand by.
I'm looking forward to more of your posts and contributions to the community!
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Welcome to the community and thank you so much for your question! I can’t discuss your neighbour’s account, however we're rolling out smart meters across our region.
We have the right to fit meters under the Water Industry Act 1991 section 162, under our Resources Management Plan for 2015 - 2040. This act grants permission for water companies to meter domestic premises on a compulsory basis in areas which have been determined by the Secretary of State to be of serious water stress (this includes our region).
You can take a look at this map to see the areas we’re working on.
To learn more about our smart meters, please check out our FAQs.
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We know that clean water, decent toilets and good hygiene should be normal for everyone everywhere.
But, today, millions of people in Malawi have their access denied, simply because of who they are, how much money they have, or where they live. Lacking access to basic human rights stops people having an equal chance to be healthy, educated and financially secure.
World Water Day is a huge opportunity for us to harness the power and commitment of all our colleagues, partners and customers to come together and highlight this crisis, calling on Governments to put water, sanitation and hygiene (WASH) and Sustainable Goal 6 (SDG6) at the top of their agendas.
Thames Loves Malawi
Today, 1 in 3 people in Malawi lack clean water and more than half of the population still have nowhere decent to go to the toilet.
We know taps and toilets are relatively simple to install. The bigger challenge is changing how these services are planned, delivered and managed to make a lasting change.
Between us, we have the commitment, experience, resourcefulness and connections to change millions more lives – until everyone everywhere has what so many of us take for granted. Together we can do it.
Naomi Mwale, 25, fetching water from a new water kiosk in Chiteyeye, Kasungu, Malawi, February 2019.
Naomi, 25, is a mother of two children from Chiteyeye, a big community in the Kasungu District of Malawi. Life has changed for the community in Chiteyeye as a new water kiosk was constructed in the area, thanks to Thames Loves Malawi, and it has reduced the distance people have to travel in order to fetch water.
Naomi said: “When the taps are running, everyone is happy. Most women don’t have to walk long distances. It is such a relief to have water close by. Life becomes so good and enjoyable.
“I am thankful for this intervention. We no longer walk long distances every day and spend more time fetching water. Please do the same for others who desperately need similar help. There are a lot of people who still walk very long distances today fetching water.”
Zabeta Dzonzi, 69, Chiswe Village, Mponela, February, 2019.
Zabeta Dzonzi, usually stays alone in her small thatched house located on the outskirts of Chiswe village in Mponela. Having only one room in her house, she looks after some of her grandchildren when they visit her during school holidays. She also takes care permanently of three grandchildren whose parents have passed away.
Her community is haunted by lack of clean water. Every day is a struggle for the precious liquid, which is a vital ingredient in almost everything people do in that area. Shallow wells usually dry up within few months after the rainy season.
The nearest source of water is Kasangadzi river, which is a 20 minute walk away from the village.
Accessing the river is highly dangerous as the entry point at the river bank is very steep. This makes it difficult to carry a water bucket on the head.
Apart from supplying water to the surrounding communities, the river is also a source of life for a lot of animals such as cattle and dogs. The water itself has a lot of algae and other planktons that further contaminates the precious liquid.
Zabeta said: “I have been a resident here since 1978. My life has been full of struggles due to water problems. Supporting my family has never been easy. I had to work very hard trying to get my children educated. Unfortunately, due to financial constraints, most of them did not finish their school and ended up married and then moved out of this village.
“It pains me to see them uneducated just like me. It has been a cycle of poverty and anguish within our family. My wish is having an opportunity to work for the betterment of my grandchildren now. They deserve a better future. The only problem is that we spend most of our little resources trying to treat water. Diarrhea is a common disease in our family.
“Usually when we don’t have money to buy chlorine, we end up drinking dirty water that makes us sick. This results in us spending more time visiting the hospital. It is not healthy living like this.
“If we had clean water, am sure I would live the rest of my life happy. Happy not just for me, but to also see my grandchildren grow in a good environment. I don’t want them to experience the same challenges I have faced. They deserve a better life.”
The Thames Loves Malawi project seeks to increase sustainable access, use and management of improved water and sanitation services in the low income areas of Kasungu and Mponela.
The overall purpose of the project is to improve the WASH conditions in the respective districts by mobilising the communities to end open defecation by constructing household level toilets, providing water supply schemes as an incentive and through thorough health and hygiene campaigns for long-term sustainable behaviour changes.
Share your stories
Please do remember to share your stories, activities and photographs on Yammer, remembering to use the hashtags #WorldWaterDay #WWD2019.
We are proud to support WaterAid’s mission to make clean water, decent toilets and good hygiene normal for everyone, everywhere within a generation. With your continued support, we can make it happen.
Happy World Water Day!
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Hi Grantley Heights,
Thanks for letting us know! Could you please give us a call 0800 316 9800 or alternatively you can reach out to one of our social agents on Facebook or Twitter.
Let me know if you have any other questions.
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Photo credit: Koddy Mendez Ahhh Pancake Day! The one day of the year where you can get away with having pancakes for dinner! (or all day)
A very sweet and savoury treat, whether you like chocolate sauce or maple syrup – we can save that debate for another time.
One thing you should remember, after you cook scrumptious pancake, what should you do with the oil?
As you know, when cooking oil gets dumped down the drain, it contributes to horrendous fatbergs, which block our sewers.
What can you do to help our Sewper Heroes? Glad you asked!
Instead of pouring fats and oils down the sink, collect them in a container (such as a yogurt pot or jam jar) and leave them to cool down.
Once set, you can scoop them out and pop them straight in the bin.
Your local council may also have a special way to dispose of fat, oil and grease. Please check with them for more information.
Now let’s get on with the fun facts about Pancake Day (useless trivia to impress your mates!)
Did you know…
The most flips anyone has ever done with a pancake: 349 flips in two minutes! That’s some savvy wrist action right there.
The Guinness Book of Records for the most pancakes served in eight hours is 34,818.
We all have our quirks when it comes to toppings, but some of the most unusual toppings turned out to be sour cream and caviar, ketchup and mustard, peanut butter mixed with ice cream, cream cheese and strawberries.
The famous playwright William Shakespeare loved pancakes so much; he mentioned them in some of his plays. (All’s Well That Ends Well and As You Like It)
In England, we use an unbelievable 52 million eggs on Pancake Day! That’s 22 million more than any other day.
If you’re still looking for a recipe, don’t worry, I got you covered!
Allergy Free Pancakes (Egg, Milk and Gluten Free)
Fool Proof Tradition English Pancakes
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Did you know that every day more than 15 million in London and the Thames Valley flush or drain 2.8 billion litres of used water for treatment? This is where our Sewper Heroes come in, to help keep things flowing down underneath the street and deep in our sewers.
One of our Sewper Heroes from the ads watched our 'Fatberg Autopsy - Secret of the Sewers' documentary and was actually inspired to learn more and subsequently apply for a role, “I’ve been a sewage flusher for nearly a year now, I saw the documentary on TV about the fatbergs and the people working in the sewers and it really caught my interest, so I had a look on Google to read more about the job and I saw their were vacancies, so I applied and got the job.” Our Sewper Heroes clear out 75000 blocked sewer drains each year, you wouldn’t believe the stuff they find! One of their pet peeves, to put it mildly is wet wipes, it’s best to bin your wet wipes and not flush them down the loo. Unlike toilet paper, they don’t dissolve. Wet wipes cause…you guessed it - FATBERGS! But that isn't all they find down there... They say you learn something new every day, one of our Sewper Heroes pointed out the weirdest thing they ever encountered, “One of the weirdest things you might find down the sewers are the dead rats, for some reason when they die the gasses in their bodies make them inflate, so there are massive swollen dead rats floating around which is pretty nasty!”
It doesn't stop there! Missing something from your underwear drawer? Finding items like these in our sewers certainly triggers the imagination! What do you think the story behind these undergarments could be? Comment below!
Learn more about how you can help #FightTheFatberg
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I got a chance to interview one of our beauty influencers from our #FightTheFatberg campaign, the lovely Shahed Alsh. As you know, wet wipes contribute to disgusting fatbergs. If you don’t believe me, check out what our sewper heroes found last year!
Instead of flushing your wet wipes, just put them in the bin.
A fatberg caused by wet wipes and other bits that should not be flushed down the loo
Peta: What was the first thing that popped in your head when you heard of the fatberg?
Shahed: I visualised little monsters ruining our water, and questioned how much damage we were doing to our sewers/water without realising it.
Peta: What made you want to participate in our #FightTheFatberg campaign?
Shahed: I use makeup wipes on a daily basis, sometimes twice a day as I wear makeup every day to my workplace. I never knew the consequences of flushing them down the toilet & I'm sure rarely anyone who uses makeup wipes would know the consequences. For me, showing people that they could reduce the formation of these Fatbergs just by throwing the wipes in the bin is important - because makeup wipes are a part of every makeup fanatic's routine.
Peta: Were you aware that wet wipes are a big contributor to the fatberg?
Shahed: I wasn't aware prior to the campaign. Fortunately I've never flushed makeup wipes, however I know lots of people that do - especially people with busy lifestyles, i.e full time students, workers. I felt the importance of projecting the issue to everyone - showing them that they might be doing something that's damaging our water without them even realising it. It saddened me to hear that we are causing this issue when the solution is so simple.
Peta: What sort of reaction did you get from your followers?
Shahed: I received a lot of messages asking me what the Fatberg is. It made me realise that lots of people are simply not aware of what they are causing which is why they're not thinking before they act. I'm sure now after reading and researching about it, they're going to take more care of where they decide to discard their wipes.
Peta: I noticed in your post, you mentioned that even though you bin overflows with wet wipes, you still throw them away. Do you think that’s why some people flush them down the toilet, because they take up space in the bin?
Shahed: Yes, of course. People definitely see it as the easier option, rather than filling up their bins & having to take the bin out, especially when most people have busy lifestyles.
Peta: Thank you for doing such an awesome job raising awareness about not flushing wet wipes down the toilet, what’s your biggest takeaway from participating in our #FightTheFatberg campaign?
Shahed: To continue to raise awareness about the issue: this is our water that we need to look after & maintain. We are ultimately all responsible for the quality of our water & any damage we may do to our sewers. To also encourage people to image search the Fatberg - so they could see exactly what we are causing to our sewers! #binit
Learn more on how you can #FightTheFatberg
Keep up to day with Shahed and all her adventures on Instagram!
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