It all depends on the appropriate spot to put your meter, this may or may not require any alteration to your property. If you've been on the property more than six months, you do not require permission from your landlord.
If you've requested a meter, you will get a time/date. For more information on meters you can check our FAQs.
... View more
New technologies have recently been trialled by Tideway and Thames Water, to investigate their effectiveness in carrying out inspections for the future Thames Tideway Tunnel system. The hope is that this technology will reduce the need for workers to enter the tunnel – a potentially hazardous working environment – for routine maintenance in future.
In order to test the effectiveness of existing and emerging equipment, two elements of inspection were identified for assessment – inspection of the main tunnels themselves, and of the various shafts and structures that feed to the main tunnels.
Key to the tunnel tests was ensuring that the equipment could be entirely autonomous in its operation, and not reliant on tethers, cables or remote controls that would complicate deployment, use and recovery. The equipment also needed to be able give accurate location of defects or items of interest within the tunnel; bearing in mind that geolocation / GPS is not possible within the tunnel.
Thames Water and Tideway worked with a leading software and robotics company, who supplied a four-wheeled autonomous rover unit for the trial conducted in the Lee Tunnel and Abbey Mills Shaft F. Equipped with LIDAR, stereo cameras and additional sensors, and with Artificial Intelligence capabilities, the rover was theoretically capable of fulfilling the brief. In fact, a similar rover had been used as part of the exploration of the planet Mars!
Additional tests were carried out live in the tunnel to assess how the rover would perform against unexpected obstacles and conditions in the tunnel, with some very promising results.
In addition to the rover, remotely operated drones were tested within a shaft, specifically, to assess if drones could be used to provide visual assessments of these structures.
Initial findings of the trials were presented to Thames Tideway Tunnel project staff earlier this month. Further to this, staff were given the opportunity to trial virtual reality goggles to undertake a virtual inspection of the tunnel – a unique experience for all.
The initial trials were very promising, however this is just the start of the journey towards autonomous inspection, and both Thames Water and Tideway will continue to work with the supplier and the wider industry to develop and refine the technology and our requirements.
*This blog was written by Nick Baker, Tideway London
... View more
Please join us for our annual Raftrace, as we raise money for WaterAid, which is a part of our Thames Love Malawi campaign!
This year’s theme is based around Independence Day, since it takes place on 4th July.
We got a sneak preview of the rafts; one team has decorated their raft to look like a 1950s dinner and another team is paying tribute to the Will Smith’s movie Independence Day.
This event is open to the public and will be held at Reading Rowing Club.
Don’t worry there’s plenty of parking. If you drive past the entrance to the Crowne Plaza car park, through the pay as you go car park onto the fields, where our stewards will help you park safely.
There will be a BBQ, ice cream van and fully licensed bar for everyone to enjoy as well as stalls to check out.
Our executive team will be spilt into two teams, at 5pm they will have a pop quiz challenge. The losing team will have to ride their raft wearing Mr. Tappy (WaterAid) mascot costume.
Here’s the agenda
4pm: Come and view the rafts being prepared, have a drink and enjoy the atmosphere
5pm Executive challenge
6pm: Race begins
7pm’ish: The reason why we say 7pm’ish, it really all depends on when the rafts come in. This is the part where we give out prizes (1 st , 2 nd and 3 rd place) the best fancy dress and the least sporting behaviour (since participants are highly encouraged to splash each other)
Other companies in and around our region will be participating in the race too.
Learn more about our Thames Love Malawi campaign.
Comment below if you have any questions, we look forward to seeing you on the 4 th July!
... View more
One of the most difficult things is losing a love one and getting their affairs in order. It can be very stressful and emotionally draining. We want to make sure we don’t cause you any extra worry.
To help make things easier for you and your family, we’re here to help you close their water account or transfer it to a different name, depending on your specific needs. Please don't share these personal details on our community. This is just for your reference, once you're ready to contact us.
Your full name
Whether you’re the Executor of the estate, and if not, contact details for the person who is
The name of the account holder
Full address of the account holder
The date of passing for the account holder
The address of the Executor if it’s different from the account address
From there, we’ll go over all the details of the account, including any rebates or outstanding balances, and help you transfer it to a different name or close the account as quickly as we can.
We’re here to support you and your family during this difficult time. Please give us a call on 0800 980 8800. Alternatively, reach out to us on our Facebook or Twitter.
... View more
Looking for tips on how to save water in your garden? You've come to the right place.
As our world changes, the need to take care of our most precious resource is greater than ever.
Step away from the hosepipe
Every year, our population grows by around 100,000 people. Eventually, we’ll reach the point where there’s not enough water to go around.
It doesn’t help that our climate’s changing too. With more heatwaves happening in the summer, it’s no surprise that 40% of people worry about their plants and garden dying during hot weather.
But that doesn’t mean you need to reach for your hosepipe and start spraying everything in sight! You can keep your garden looking lush while still caring for water – and here’s how.
Choose water-wise plants
“What will our gardens look like in the future?” says Tony. “With hotter summers and prolonged periods of drought on the horizon, we’ll see more beautiful gardens with plants that are adapted to survive without water for extended periods of time.”
This was one of the main inspirations for the Thames Water Flourishing Future Garden, which features a wide range of water-wise plants that need less water to thrive.
Take a leaf out of our garden and get your green fingers on:
Rosemary (Rosmarinus officinalis): After initial watering and a little bit of time, rosemary will look after itself. As well as being a useful kitchen herb, it looks lovely all year round and will bloom with stunning blue flowers.
English lavender (Lavender angustifolia): Plant this in a sunny spot, ideally in early spring, to reduce its reliance on water. Large, fragrant flower spikes will fill your garden with a lovely scent.
Sea holly (Eryngium zabelii): This unique-looking plant originates from dry mountainous regions and is great for summer. The spiky flowers add a pop of colour, and bees love them!
Stonecrop (Sedum ‘Matrona’): This fleshy plant needs little care, except removal of the previous year’s growth. It has stunning dark fleshy foliage and flowers in late summer.
Catmint (Nepeta): These colourful plants feature soft silver foliage and blue flowers, which only need cutting back after flowering. They’ll bloom for weeks in the summer to attract bees.
Water plants in the right way at the right time
We recommend watering all your plants less often but more thoroughly, using a watering can instead of a hose. This gives your plant’s roots plenty of time to dry out, promoting growth and preventing waterlogging. Win win!
Don’t forget to water your plants late in the evening or early in the morning, rather than in the middle of the day. Otherwise, more water will evaporate in the sun, leaving your plants thirstier than ever.
Protect your soil
Take Tony’s advice on this one. “Using clay-rich, quality soil in your beds and borders will help to hold water more evenly,” he says. “You can also add bark, compost or straw around your plants to reduce evaporation (known as mulching).”
Don’t forget to stay on top of weeds – invasive species can take over your garden quickly, competing with your flowers not just for water, but for sunlight too.
Take a walk on the wild side
From butterflies to bees, birds to badgers, we’re doing everything we can to support Britain’s wildlife at more than 300 of our sites across London and the Thames Valley.
In the Thames Water Flourishing Future Garden, we’ve planted a blooming wildflower meadow underneath soaring native trees like birch and willow to show you how easy it can be to encourage biodiversity in your own garden. It’s time to get your green fingers dirty!
Sow your own wildflowers
Is there anything better than a garden filled with birdsong, buzzing bees and brightly-coloured butterflies?
From brilliant blue cornflowers to pinky-purple corn cockle, ruby-red poppies to sunshine-yellow corn marigold, annual wildflowers will add a pop of colour and provide food and shelter for pollinating insects, birds and small mammals in any outside space.
And you don’t need a full meadow of them, either – native blooms will look just as pretty if you scatter them in your beds and borders.
Plant long grasses
Many butterflies love to eat wild grasses. Why not lure them in by leaving a patch of longer grassland in your garden? Mix in wildflowers and herbs like sorrel and oregano – the more variety, the better, especially if you want to attract as many species as possible.
“Butterflies love the sunshine, so try to pick a warm spot that’s sheltered away from the wind,” Tony says. Just remember to avoid using insecticides and pesticides as they can kill pollinating insects.
Swap fences for hedges
Not only do native hedgerows shield your garden from wind and sun, they’re also the ideal home for hedgehogs, beetles and birds. So why not swap drab fences for fresh greenery?
“It’s not as difficult as you’d think to create a hedge,” says Tony. “You can use most native trees and shrubs, including blackthorn, hawthorn, yew, beech, hornbeam, holly and crab apple, to build your own.” Done right, we reckon it’ll provide a home for hundreds of species in the years to come!
Designed to help you recycle rainwater, reduce water use, keep sewers flowing and reduce flood risks, our latest sustainable innovations will be on display in the Thames Water Flourishing Future Garden. Over the next five years, we’ll be investing around £60 million to develop even more.
But you don’t need to invest lots of money if you want to innovate in your own garden. In fact, a few simple changes can make all the difference…
Make grey areas greener
You can encourage natural drainage and help rainwater to naturally soak into the ground with soakaways or permeable paving, both of which can help to slow the flow of run-off into sewers and reduce the risk of flooding.
But if that’s not possible, why not plant a rain garden with a mix of shrubs, perennials and flowers, which will help to temporarily hold rainwater flowing from your roof, patio or lawn?
Tony also suggests using your pond as a natural holding area for rain. “In the Thames Flourishing Future Garden, we’re using the plants in the pond as a filter for rainwater and excess surface water,” he explains.
Water butts can collect as much as 5,000 litres of water a year – enough to fill 370 buckets or 500 watering cans, which you can use to wash your car or water your plants. Don’t worry if you don’t have a water butt – you can just leave your bucket or watering can out to fill up on rainy days!
Grow your own fruit and veg
As Tony says: “Lots of us are eager to grow our own herbs, fruit and vegetables.” Not only can you live more sustainably by growing your own fruit and veg, you can save money too!
In the Thames Water Flourishing Future Garden, we’ve created a teaching garden to showcase the full range of produce you can grow at home. If you’re a beginner, some of the easiest to care for include strawberries, raspberries, blackberries, lettuce, tomatoes, potatoes, peas and runner beans.
... View more
First off, welcome to the community! I'm glad you like this set up, it's definitely growing. Our staff do participate on here, this is a place to learn about all things related to Thames Water, share tips and engage with customers like yourself too!
Do you have any hobbies?
... View more
Thanks for your patience!
Airvents installed “back in the day” were meant to vent the sewer. Even today they still play an important part in keeping the sewer pipes healthy as they allow the safe release of gases that otherwise would build up and up, and combine to form harmful gases that can attack and destroy the pipes.
In terms of ownership, it comes down to where the pipe in. If the pipe falls within the private section of the sewer, you would be responsible. However, should it fall on the public part, then Thames Water would be responsible for maintaining (and removing).
All sewers before 1937 are public sewers is they were already in place, laid by a sewerage undertaker or adopted by a sewerage undertaker.
In 2011, the law changed again to transfer ownership of shared lines into public ownership.
To determine whether your vent falls within the public or private spectrum, as ownership can sometimes be complicated. Please give our team a call 0800 316 9800.
You might find this image helpful too.
... View more