This information that you uploading to the website and here is nothing more than a holding message and is out of date. The fact that you are handing out water and keep banging on about it is utterly pathetic, we're not running a marathon or in a drought ridden country. The only details that people want are when it's going to be fixed. Working round the clock, doing all you can etc. etc. good to know and tbh we shouldn't expect anything less. Let's clear up a few points. 1. This occured yesterday (17th July) not this morning at 06:30. 2. This has occured in exactly the same location before. This would clearly indicate negligence of the part of Thames Water, you've worked on this site several times and clearly cannot or have not fixed the issue. 3. The damage to the Gas mains was not present on Wednesday, this occured overnight and was damaged by your own spanner monkeys. See point 2. ref negligence. 4. When will it be fixed? What are your SLA's here? 5. Given points 2 & 3, you should be concerned about class action, it would be easy to gain support and easier to cast blame. 6. Your on-line customer services representatives, clearly have zero empowerment, all they can comment, is that a) we are working on it and b) we have set up a water station. I suggest you start a) giving out more tangible information, b) start working on a fix ETA and communcating that, in my world we call that a deadline, you set one and you work towards it. Get cracking.
... View more
