Firstly, do you really think I care about my avatar?? Has any thought been given to providing portaloos at the water collection point? I raised this when I was there, to be berated by Mr Paul Chapman of Thames Water, saying it was only his concern to preserve life. He said that defacating was a hygiene matter and not life threatening, and so was not his concern. He said if I wanted to take it up, I should contact my MP. I'm not sure why your customer services are unable to consider this sort of suggestion, but in line with his request I did indeed mention it to my MP. I'm really not sure why I need to get my MP involved; is Thames Water so incapable that it cannot handle its own complaints? Further, the water station was only allowing two packs of water per household, regardless of the number of people in the house. So if you have one person resident or a family of five, you still get the same amount of water. Whose bright idea was that to consider households rather than number of residents? This is the third time we have had a major burst main on Bromley Common in the last five years. Each time has incurred restricted water supply and closed roads for up to a week. This is intolerable, and suggests that you are merely patching leaks rather than addressing the cause. If it is a 12" pipe, then that is a pretty major water feed into Bromley, and probably deserves a bit more attention than just a 'patch job' each time.
... View more