I feel this isn't going to be a very popular comment, but we are signed up to the priority service. I have had 3 text messages and 2 phone calls. We had a case of water delivered yesterday. Yes, the burst shouldnt have happened, we can all pay more water rates and have the entire system updated etc etc, but, instead of moaning about the poor service for your elderly neighbours, how about you go knock their door, offer to walk and get them some water, contact thames water on their behalf to sign them up .... it ties in with uk power network too. Yes, there is lots wrong and lots that should be different ....but how about we all start caring for our community not passing all the responsibility. I am a small business owner, I get the costs and disruption. I had to stay home and not work as school was closed, an appointmnet for my child was cancelled as the business concerned had no water, but hey, we're all still alive.
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