Everyone knows the impact debt can have on their lives and wellbeing, so helping customers pay their bills, avoid falling into arrears and making themselves more resilient at home if they find themselves in vulnerable circumstances is such an important part of the work Thames Water do. We recognise that vulnerability is a state not a trait and this can be either permanent or temporary so we’re working hard with charities, organisations, advisors, NHS trusts, utilities and local governments to find our customers who need our help the most. Being on our priority services register or an affordability tariff really provides peace of mind for many customers, not forgetting their friends, family and carers so let’s give you a give overview of how we can help you or people you know: Help paying your bills: WaterSure Plus gives low income customers up to 50% discount on their Thames Water bills. This is based on total gross household income being less than £16,105 or £19,201 for customers in a London borough. We use data to help assess applications and ask for evidence on an audit basis to make the process more simple and accessible. Extra help: If your bill lands on your doormat and English isn’t your first language, or due to emergency works your water has been cut off for the day but you can’t go out and collect bottled water because of health issues, we would like to understand your circumstances so we can offer your support that will help make your lives easier. By health issues we don’t just mean a cold, we are talking about significant conditions that can be temporary or life changing. Here is a list of eligibility to give you an idea of who benefits from priority services: Are elderly Have restricted mobility or a disability Have a chronic illness and/or are on dialysis Need a constant supply of water for medical equipment Have communication needs (language, dyslexia or dementia) Have sight difficulties or are hard of hearing Have mental health concerns Want to find out more now? You can visit our Priority Service Register by clicking here And check out our Affordability Services by clicking here Now it’s about time I wrapped up this post so please remember if you or someone you know could benefit from being on our Priority Services Register or Affordability services please get in touch with our Extra Care Team on 0800 009 3652 or email them at email@example.com. Please do not post any personal details on the comments below this post as they will be for all the world to see.
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Priority Service Team with Kidney Care UK Today the Priority Service team were at the Sutton dialysis unit working alongside Kidney Care UK, we're very proud of our partnership with this wonderful charity that does amazing work. We got to meet our customers at the dialysis unit to inform them the priority services register and our WaterSure tariff. Telling our customers what we do and how we can help make them more resilient is a vital part of the work we do. Take a look at our page, maybe you know someone who can benefit from our services. If you have any questions, please don't hesistate to ask. Leave a comment below!
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